An error has occurred: a request was made without prior authorization. Please have your administrator reauthorize the document generation app. (AuthInvalid)
What is the problem?
A system administrators credentials are no longer stored in the DocGen Admin tab for Nintex Drawloop to use in order to run the document package.
Why is this needed?
Credentials need to be stored in order to use some Nintex Drawloop features. For example, if you set up a scheduled document package no one is clicking the button to trigger the document generation process to begin. Therefore, Nintex Drawloop will use the credentials of the System Administrator that are stored and run the document package as that user.
What is the solution?
Follow the steps below to resolve this error:
- Navigate to the DocGen Admin tab
- Scroll to the bottom of the page. Then, click the Authorize Nintex DocGen button.
- A pop-up window will appear. Click the Allow button.
- Done! You should now see your username listed as the Integration User.